SHIPPING & DELIVERY

We carefully prepare each takeda zen order and aim to have it on its way to you as soon as possible.

Processing Time

Orders are typically processed within 3–5 business days.

Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be longer during holidays, product launches, or periods of high order volume.

Domestic Shipping

We ship throughout the United States.

Shipping rates and available delivery options are calculated at checkout.

Delivery times vary depending on your location and the shipping method selected. Please note that estimated delivery times do not include order processing time.

International Shipping

We currently offer international shipping to Japan.

International delivery times may vary depending on the shipping carrier, destination, and customs processing.

Customers are responsible for any applicable customs duties, import taxes, or other fees that may be charged upon arrival.

Please note that international orders may experience additional delays due to customs processing.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Delayed or Lost Packages

Occasionally, packages may be delayed due to weather, carrier disruptions, customs processing, or other circumstances outside of our control.

If your package appears to be significantly delayed or lost, please contact us at info@takeda-zen.com and we will do our best to assist you in investigating the shipment.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

If you notice an error after placing your order, please contact us as soon as possible at info@takeda-zen.com.

We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has been processed or shipped.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at info@takeda-zen.com.

Please include your order number and photos of the product and packaging so we can review the issue and assist you.

Questions?

If you have any questions about shipping or delivery, please contact us at:

info@takeda-zen.com