Terms of service

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TERMS OF SERVICE

Overview

This website is operated by takeda zen LLC. Throughout the site, the terms “we,” “us,” and “our” refer to takeda zen LLC.

By visiting our website, purchasing a product, booking an experience, or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms apply to all users of the site, including customers, visitors, and participants in takeda zen experiences.

Products and Services

takeda zen offers products and experiences inspired by Japanese culture, ritual, and mindfulness, including matcha, incense, kimono-related services, cultural experiences, and wellness experiences.

We reserve the right to modify, discontinue, or update products, experiences, pricing, availability, or other offerings at any time.

We make every effort to display product descriptions, photographs, and information accurately. However, colors, packaging, appearance, and other details may vary slightly from what is displayed online.

Orders and Payment

By placing an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

We reserve the right to refuse or cancel an order when necessary, including in cases of suspected fraud, payment issues, pricing errors, or product unavailability.

Prices are displayed in the currency shown at checkout. Applicable taxes, shipping charges, and other fees will be displayed or calculated where applicable.

Shipping and Delivery

Shipping availability, processing times, delivery estimates, tracking, and related conditions are described in our Shipping & Delivery Policy.

Delivery dates are estimates and may be affected by carriers, weather, customs, or other circumstances outside of our reasonable control.

Returns and Exchanges

Returns and exchanges are subject to our Returns & Exchanges Policy.

Eligible products must be unused, unopened, and in their original packaging. Opened products, including matcha, incense, and mini ritual products, are not eligible for return or exchange except where required by applicable law.

Experience Bookings

Bookings for Matcha Meditation, kimono services, private experiences, corporate programs, and other takeda zen experiences are subject to availability.

Customers are responsible for providing accurate booking information and arriving at the location according to the instructions provided with their reservation.

Specific cancellation, rescheduling, late-arrival, and no-show conditions may vary by experience and are described in our applicable booking and cancellation policies.

Private and Corporate Experiences

Private and corporate experiences may require additional agreements regarding pricing, deposits, venue costs, travel, materials, cancellation, or rescheduling.

Any terms specifically agreed upon in writing for a private or corporate booking will apply to that booking.

Health, Allergies, and Accessibility

Some takeda zen experiences may include matcha, sweets, incense, fragrance, floor seating, or other sensory elements.

Customers and participants are responsible for informing us in advance of relevant allergies, dietary requirements, accessibility needs, or other accommodations.

We will make reasonable efforts to accommodate requests when possible, but accommodations cannot always be guaranteed.

Our mindfulness and wellness experiences are intended for general cultural and wellness purposes and are not a substitute for medical or mental health treatment or professional advice.

Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, branding, product names, experience concepts, and other original materials, is owned by or licensed to takeda zen LLC.

Content may not be reproduced, copied, distributed, sold, or used for commercial purposes without prior written permission from takeda zen LLC.

Personal and Prohibited Use

You may use this website only for lawful personal purposes.

You may not misuse the website, interfere with its operation or security, attempt unauthorized access, submit fraudulent information, or use our content or services for unlawful purposes.

Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping carriers, booking platforms, and other service providers.

Your use of third-party services may also be subject to their respective terms and policies. We are not responsible for third-party websites or services that we do not control.

Limitation of Liability

To the fullest extent permitted by applicable law, takeda zen LLC will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.

The most current version will be posted on this website.

Contact

Questions about these Terms of Service may be sent to:

takeda zen LLC
Email: info@takeda-zen.com